Abdul Basit

About Abdul Basit

Driven by building scalable ServiceNow solutions that deliver real business impact across…

Experience

1. Senior Service now Developer Administrator

   ECS

   Sep 2023 — Present · VA, US

   Worked on the configuration and customization of the GRC module, specifically the Audit Management and Engagement Management sub-modules. • Installed the Vulnerability Response (VR) application in the client instances and configured the application based on the security processes followed by the customer.• In SecOps, analyzed the historical threat data to enable the capabilities of Threat Intelligence, to create security incidents based on potentially classified threats. • Created and customized Incident, Request, Service Change, Service Level, Knowledge and Configuration (CMDB) applications and processes.• Led successful migrations from earlier ServiceNow versions to Vancouver releases, ensuring minimal downtime and preserving data integrity. • Implemented and customized UI16 interface using UI Builder features, enhancing the overall user experience and modernizing the platform\'s look and feel. • Enhanced and optimized Scripted REST APIs for seamless integration with external systems, leveraging improvements introduced in Utah and Vancouver version. • Designed and developed innovative Service Portals using the latest features available in Vancouver versions, delivering intuitive and responsive user interfaces. • Utilized advanced features of Flow Designer introduced in Utah and newer releases to automate complex workflows, reducing development cycles and enhancing functionality. • Demonstrated proficiency in developing scoped applications in Utah and Vancouver versions, ensuring modular and encapsulated solutions for improved maintainability• Configured related lists, form fields, and attributes for the Audit Universe and Engagement Management forms.• Implemented choice lists, custom tables, and dictionaries for various fields and attributes.• Worked on form design, field configurations, data validations, report & dashboard creation, and developing scripts and business rules for various functionalities.