Abdulaziz Khan
Technical Support Engineer @Brex
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WORK HISTORY
Technical Support Engineer @Brex
Toronto, ON, CA
As a Technical Support Engineer, I provide expertise to support sales teams and successfully facilitated over 100 user onboarding sessions in a single quarter. By collaborating with engineering, operations, and cross-functional teams, I effectively resolved technical challenges, achieving an 80% reduction in churn- Provided technical expertise and solutions to support sales teams and end-users of Brex software, APIs, and Single Sign-On (SSO) systems, facilitated over 100 successful user onboarding sessions within the first quarter- Collaborated regularly with engineering, operations, and cross-functional management teams to address and resolve technical challenges reducing churn percentage by 80%- Oversaw the end-to-end integration of Brex API for partner organizations, assisting external companies in developing OAuth integrations for shared customers, from staging environments through to production deployment for 50+ clients- Spearheaded systems engineering initiatives, optimizing Brex API integration workflows to enhance external partner collaboration by 30% over 6 months, utilizing OAuth protocols and automation tools- Utilize SQL to analyze data, troubleshoot issues, and provide actionable insights to improve system efficiency.
EDUCATION
University of Windsor
Bachelor of Computer Science
ABOUT ABDULAZIZ KHAN
Bridging Technology & Customer Success | API Integrations | SaaS Solutions | AI & AutomationI’m a technically adept and customer-focused professional with a strong background in API integrations, CRM systems, and SaaS solutions. With experience across startups and enterprises like Brex, Telus, and Publicis Sapient, I specialize in bridging the gap between technical solutions and business needs.At Brex, I’ve helped enterprise clients like Roblox, Doordash, and Uber optimize their API integrations, reducing churn by 30%. My expertise in OAuth, automation, and cloud platforms (AWS, GCP, Azure) enables me to deliver scalable and efficient solutions. I thrive in fast-paced environments where I can collaborate with product, sales, and engineering teams to drive customer success and business growth.I’m passionate about solving complex technical challenges, optimizing workflows, and enabling businesses to leverage technology effectively. If you\'re looking for a product-driven engineer who understands both code and customers, let’s connect! Feel free to reach out!
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