Abdulahi Hirsi
Help Desk Technician @Softsim Technologies Inc
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WORK HISTORY
Help Desk Technician @Softsim Technologies Inc
EDUCATION
Lighthouse Labs
Diploma of Education
Algonquin College of Applied Arts and Technology
Bachelor's degree
ABOUT ABDULAHI HIRSI
I\'m an IT Support Specialist with 4+ years of experience supporting multi-platform environments across Windows and macOS. I specialize in identity & access management, endpoint management, and cloud-based IT operations helping organizations run securely and efficiently. At SoftSim, I\'ve helped reduce ticket volume by 20% through proactive problem management and built out documentation that keeps the whole team consistent.I\'m a certified Microsoft Azure Fundamentals (AZ-900) and currently working toward AZ-104. I believe in continuous learning the IT landscape moves fast and I move with it.If you\'re looking for someone who takes ownership, communicates clearly, and genuinely cares about the people they support let\'s connect! Ottawa, ON | Open to opportunities across Ontario
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