Abdul Zain
Tech Savvy Business Admin MIS Graduate | 2024 Graduation
- Role
- Information Technology Support Technician at State Compensation Insurance Fund
- Location
- San Francisco, CA, US
- LinkedIn followers
- 500 followers
About Abdul Zain
Hello! Hi, I’m Zain – a passionate and motivated professional currently…
Experience
Information Technology Support Technician
State Compensation Insurance Fund
Nov 2024 — Present · Pleasanton, CA, US
As an IT Support Intern at State Compensation Insurance Fund, I provided technical support for Windows OS, Office 365, and user accounts through Active Directory. I managed incidents and service requests in ServiceNow (RITM/INC), performed advanced file management using Explorer++, and maintained inventory records in the ESP system. I utilized PowerShell and CMD for administrative tasks and troubleshooting, and supported users with varying technical skill levels. I also gained hands-on experience working with Linux-based systems.
Education
San José State University
Bachelor of Business Administration - BBA, Management Information Systems, General
University of Colorado Boulder
Master of Engineering - MEng, Engineering Management
Chabot College
Associate's degree, Business Administration and Management, General
2018 — 2021
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