Yusuf Abdul
7yrs 11 months experience in customer Service Industry
- Role
- Subject Matter Expert at Accenture
- Location
- Mumbai, MH, IN
- LinkedIn followers
- 500 followers
About Yusuf Abdul
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position. Ready to help team achieve company goals. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Experience
Subject Matter Expert
Oct 2024 — Present · Mumbai, IN
Served as process and policy expert for chat support operationsProvided real-time agent assistance on complex and escalated chatsEnsured compliance, correct TRG usage, and quality standardsSupported DSAT analysis and root cause resolutionCoached agents to improve CSAT, FCR, and productivity metricsCollaborated with Quality, Training, and Operations on process improvements
Education
Dr. C.V.Raman University
B.C.A, Computer Applications
2007 — 2010
DR C. V. RAMAN INSTITUTE OF SCIENCE & TECHNOLOGY
BACHELOR OF COMPUTER APPLICATION, Computer and Information Sciences and Support Services
NIIT Institute
Diploma in Software applications, Computer and Information Sciences and Support Services
Air Force School
Commerce, Maths
2003 — 2005
Skills
- Qualitative Research
- Lead Generation
- Advertising Research
- Secondary Research
- Data Mining
- Quantitative Research
- Marketing Research
- Primary Research
- Customer Insight
- Bpo
- Analytics
- Market Research
- Data Research
- Data Analysis
- Consumer Behaviour
- Market Analysis
- Demand Generation
- Analysis
- Data Collection
- Segmentation
- Business Information
- Online Research
- Contact Discovery
- Team Management
- Company Profiling
- Questionnaire Design
- Lead Management
- Competitive Analysis
- Market Intelligence
- Competitive Intelligence
- Crm
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