Abdul Shafique
M365 Administrator | Azure Certified | RDS |Service Desk(SME) | ITIL | IT Technical Support|| Technical Specialist
- Role
- Technical Specialist at HCLTech
- Location
- Bhilai, CG, IN
- LinkedIn followers
- 500 followers
About Abdul Shafique
Dynamic IT professional with over 9 years of experience in cloud infrastructure, system…
Experience
Technical Specialist
Mar 2024 — Present · Noida, IN
Manage Office 365 Exchange Online, configuring user mailboxes, permissions, distribution lists, and shared mailboxes for efficient email operations- Deploy Microsoft Intune for mobile device management and BitLocker encryption to secure endpoint devices- Administer Azure Entra ID for SSO, access control, and Azure VMs, optimizing performance and cost efficiency- Perform patch management, software installations, and network troubleshooting (DNS, IP conflicts)- Create knowledge base articles, provide remote desktop support, and resolve escalations, ensuring high user satisfaction.
Education
Pt. Ravishankar Shukla University, Raipur
Bachelor's degree, Computer Science
2011 — 2014
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