Abdul Sattar

About Abdul Sattar

Dedicated IT Recruiter with over 2+ year of hands-on experience in identifying, attracting, and placing top talent in the rapidly evolving technology industry. Proficient in sourcing, screening, and assessing candidates across a variety of IT roles. Adept at leveraging modern recruitment tools and strategies to streamline the hiring process and deliver high-quality candidates to meet organizational needs. Proven ability to build strong relationships with hiring managers and candidates, ensuring a smooth and efficient recruitment experience. Strong understanding of IT job market trends and a passion for connecting the right talent with the right opportunities. Looking to contribute my skills and insights to drive the success of a forward-thinking company.

Experience

1. E- Support Officer

   IntouchCX

   Oct 2024 — Present · Phoenix, AZ, US

   Responsibilities:1. Provide Technical Support: Assist customers with technical issues via chat.2. Resolve Customer Inquiries: Answer customer questions and resolve concerns in a timely and professional manner.3. Troubleshoot Issues: Identify and troubleshoot technical problems to provide effective solutions.4. Maintain Product Knowledge: Stay up-to-date on Walmart products and services.5. Follow Procedures: Adhere to Walmart\'s policies and procedures for chat support.6. Meet Performance Metrics: Achieve performance metrics, such as response time and customer satisfaction targets.7. First Contact Resolution (FCR): Resolve customer issues on the first contact.8. Customer Satisfaction (CSAT): Achieve high customer satisfaction scores.9. Response Time: Respond to customer chats in a timely manner.

Education

• Osmania University

  Bachelor of Commerce - BCom

  2019 — 2022

• Aurora Degree College

  Master's degree

  2022 — 2024