Abdul Rehman
ServiceNow Developer @ LTIMindtree | Pursuing M.Tech @ BITS Pilani | Open to Opportunities
- Role
- Associate Trainee at LTIMindtree
- Location
- Kurnool, AP, IN
- LinkedIn followers
- 500 followers
About Abdul Rehman
At LTIMindtree, our team thrives on providing innovative ServiceNow solutions, thanks to…
Experience
Associate Trainee
Oct 2021 — Present · Hyderabad, IN
Worked extensively on IT Service Management (ITSM) and Customer Service Management (CSM) modules in ServiceNow. Contributed to multiple user stories and efficiently resolved incidents within defined SLAs. Hands-on experience in implementing and customizing ITSM processes such as Incident, Problem, Change, and Request Management, along with CSM case workflows. Collaborated with cross-functional teams to analyze requirements, perform root cause analysis, and deliver scalable solutions. Actively involved in testing, troubleshooting, and enhancements to improve platform stability and user satisfaction.
Education
BITS Pilani Work Integrated Learning Programmes
Master of Technology - MTech, Computer Software Engineering
Montessori high school
10th
2002 — 2014
SRM University, AP
Bachelor of Science - BS, Computer Science
Sri Chaitanya College of Education
Intermediate, Mpc
2014 — 2016
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