Abdul-Rahman Musah Sidibe

Manager and Customer Relations Officer @Arise Virtual Solutions Limited

CA

Utilized Salesforce and CRM systems to manage customer inquiries, troubleshoot issues, and provide timely resolutions.• Demonstrated proficiency in Global Protect and Okta to ensure secure access and data protection for both customers and internal teams.• Collaborated with cross-functional teams to streamline processes, improving efficiency and customer satisfaction.• Assisted in the integration of customer feedback to enhance products and services.• Provided training and guidance to new team members, ensuring a smooth onboarding process.• Managed a portfolio of client accounts, serving as the primary point of contact for all inquiries and requests.• Utilized advanced customer service skills to build strong relationships and ensure client satisfaction.• Implemented strategies to upsell and cross-sell products and services, resulting in increased revenue.• Conducted regular account reviews to identify opportunities for improvement and address any concerns.• Collaborated with internal departments to address customer needs and resolve issues promptly.• Processed payments and managed payroll using QuickBooks, ensuring accuracy and compliance with company policies.• Generated financial reports and conducted reconciliations to maintain accurate records.• Assisted in the implementation of QuickBooks software updates and provided training to staff members as needed.• Managed accounts receivable and accounts payable processes, optimizing cash flow and reducing outstanding balances.• Streamlined administrative tasks to improve efficiency and productivity within the department.

Niagara University

MSc Information Systems and Forensics, Cyber Security and Operations

Brock University

Master's degree, Political Science

University of Ghana

Bachelor of Arts (B.A.), Political Science and Psychology

Southern Alberta Institute of Technology (SAIT)

Diploma, Information System Security