Abdul Mubeen Mohammed

About Abdul Mubeen Mohammed

Sr. Associate Technical Engineer, U2 Responsibilities Provide excellent customer service and diffuse heightened end-user sensitivity. Ability to communicate technical information to both technical and non-technical personnel. Resolve user issues submitted via ticketing system, phone, and email. Uses troubleshooting skills and experience to resolve many issues immediately. Escalate unresolved customer issues and recommend documented solutions and/or temporary alternative procedures to users Track all requests using case management application. Satisfactorily complete a minimum number of tickets/period based upon group standards while maintaining satisfactory customer feedback. Actively participate in ongoing training of peers and onboarding of new team members Hardware provisioning, imaging, troubleshooting, and software installation for laptops (Apple & Dell), desktops (Dell), and corporate owned/BYOD mobile devices (IOS/Android) along with standard peripherals. User and administration of operating systems including Mac OSX/IOS, Windows, and Linux Ubuntu. TCP/IP networking support and troubleshooting of a corporate user and remote user environment with LAN, WAN, and VPN implementations globally. Troubleshooting a variety of client, mobile and cloud applications office software (Microsoft Office, Gapps, Browsers, http://salesforce.com/\" target=\"_blank\">Salesforce.com, etc.). FTP and Web Services Integrations. Basic understanding of a programming language (PL/SQL, JavaScript, Java, Apex, VisualForce, etc). Understanding and adhering to security policies and corporate best practices. Solve complex incidents by applying known documented solutions and processes, taking work items through to completion with minimal direct supervision. Partnering with senior members of the team to learn new skills, ask for help, and escalate as needed. Understand all aspects of salesforce configuration and technical/functional capabilities, including all changes and potential system implications related to ongoing releases Perform all tasks related to the day-to-day operations of several large implementations of salesforce including managing users, creating and maintaining custom objects and fields, handling bulk data migration, workflows, validation rules, page layouts, and troubleshooting of Apex and integrations Manage a fast-paced queue of support requests, driving all issues to resolution with a strong focus on customer satisfaction and efficient task execution

Experience

1. Technical Support Specialist

   Tech Mahindra

   Apr 2023 — Present · Hyderabad, IN

Education

• JNTUH College of Engineering Hyderabad

  Bachelor of Technology (B.Tech.), Mechanical Engineering, First class

  2012 — 2016

• Jb Institute Of Engineering and Technology

  Master of Technology - MTech, Mechanical Drafting and Mechanical Drafting CAD/CADD

  2019 — 2021