Abdul Mateen

About Abdul Mateen

With over a decade of expertise in ServiceNow development and platform optimization, I bring a proven track record of delivering custom, high-impact solutions that drive organizational efficiency and improve service delivery. My comprehensive technical skill set spans client-side and server-side scripting, API integrations, and front-end development to support end-to-end ServiceNow transformations and ITSM, ITOM, and GRC enhancements.Key Areas of Expertise:ServiceNow Development & Customization: Proficient in JavaScript, REST/SOAP API integration, and ServiceNow modules, including Incident, Problem, Change, Release Management, CMDB, and ITOM, enhancing service delivery and operational visibility.UI & Front-End Customization: Skilled in HTML, CSS, and AngularJS, with experience designing responsive and intuitive Service Portals, enabling user-centric and seamless interactions.Workflow Automation & Integration: Leveraged Flow Designer, Integration Hub, and GlideAjax to automate workflows, data exchanges, and third-party integrations, streamlining business processes and improving productivity.DevOps & CI/CD Practices: Applied Jenkins, Git, Maven, and Gradle for version control, automation, and continuous deployment, enhancing code quality and deployment efficiency.Cloud & Container Management: Experienced with AWS, Azure, GCP, Docker, and Kubernetes, creating scalable and consistent development environments across platforms.Data Management & Analytics: Managed SQL, MySQL, Oracle, and MongoDB databases, providing robust data solutions that ensure integrity and performance. Developed dashboards in Performance Analytics to support data-driven decision-making.Agile Methodology & Team Collaboration: Practiced in Agile frameworks such as Scrum and Kanban, with experience using JIRA, Confluence, and MS Teams for project management, fostering a collaborative and efficient development culture.I am passionate about leveraging ServiceNow’s capabilities to solve complex business challenges and am committed to continuous improvement and delivering value to stakeholders. Let’s connect to discuss how my background can support your organization’s goals.

Experience

1. Senior Servicenow Developer

   Comcast

   Jan 2025 — Present · Reston, VA, US

Education

• JNTUH College of Engineering Hyderabad

  Bachelor of Technology - BTech, Computer Science

  2008 — 2012