Abdul Malik

About Abdul Malik

A BPO professional with 16 years of experience in the industry with core competence in…

Experience

1. Operations Manager

   Genpact

   Mar 2015 — Present · Hyderabad, IN

   Coordinated with Visa processing team to obtain Visa’s on time and proactively maintained strong communication with the customer by updating the readiness • Was responsible to prepare Pre-OJT training material along with the SOL ID team, Participated in OJT knowledge transfer and managed T&E team post process Go Live• Was a part of Customer service for Leading American Automotive Manufacturer • Evaluate feasibility of migrating North America Financial Services Center (NAFSC) T&E processes to India• Lead financial review meetings with the Senior Management Group to review financial performance and operational metrics• Manages and monitor project team staff dynamics, project resource utilization, and project related performance.• Develop brand compliant leadership presentations• Manage reporting and project calendars for multiple engagements and Leadership initiatives• Maintain a high degree of customer engagement through formal and informal communication channels• Responsible for day-to-day Load Balancing, assigning activities to team members for meeting the TAT and handling escalations.• Reviewing team members performance and providing timely feedback, mentor them and provide required training to enable them to meet the customer expectations• Reviewing of reconciliation and approving of JE and accruals on monthly basis• Handling VIP Help desk• Making payments to Vendors which are on Check and EFT on a daily basis• Managing payment queries• Reporting out the payment details to stakeholders and business units as per division • Extracting high dollar invoices and auditing pre-payment run to avoid disputes • Reduced the percentage of invoices getting into P&B (ResQ)