Abdul Khan
IT Lead Analyst @ AAITPRO (All About IT Inc.)
- Role
- Information Technology Support Analyst at AAIT
- Location
- Houston, TX, US
- LinkedIn followers
- 500 followers
About Abdul Khan
Results-driven Lead Tech Analyst delivering innovative technology solutions and driving…
Experience
Information Technology Support Analyst
Nov 2021 — Present · Houston, TX, US
Maintained and updated computer systems for 500+ staff members to ensure compatibility with new software and applications. Developed and conducted training sessions for employees on various software programs, resulting in a 25% decrease in support requests.Assisted with user account provisioning, access management, and troubleshooting for Microsoft, SaaS, and other cloud technologies. Provided technical support for MacOS, Windows, and common business applications, resulting in a 25% decrease in IT support tickets.Collaborated with network and security teams to identify and resolve potential security threats. Managed inventory of IT assets, resulting in a 15% reduction in lost or misplaced equipment.Assisted in the implementation of an identity provider and single sign-on solution for improved security and user experience resulting in a 20% reduction in account lockouts.Keep client documentation up to date. Successfully prioritize multiple projects and issues with competing priorities and deadlines. Developed an effective application infrastructure including routers and firewalls. Managed and maintained servers throughout multiple corporate facilities.Performed regular checks of server performance and resolved server issues.Maintained backup systems at various corporate facilities
Find verified contacts for anyone on LinkedIn
Unifers gives sales teams verified emails and direct dials, enriched profiles, and outreach that lands in the inbox.
Free plan included · No credit card required
This profile is compiled from publicly available professional sources. Unifers is not affiliated with or endorsed by LinkedIn. Request removal of this profile.