Abdul Irfan Mohammad
Senior Technical Architect, Conversational Ai @Bell
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WORK HISTORY
Senior Technical Architect, Conversational Ai @Bell
CA
EDUCATION
Lakehead University
Master's degree, Computer Science
SRM IST Chennai
Bachelor of Technology - BTech, Information Technology
ABOUT ABDUL IRFAN MOHAMMAD
Results-driven Technical Solutions Architect with over 6 years of expertise in architecting, designing, and delivering effective conversational experiences(Chat & Voice) and optimizing CCaaS solutions across diverse industries. Adept at leading cross-functional teams, managing client relationships, and delivering scalable Generative AI solutions that enhance operational efficiency- Led end-to-end solution architecture and development for multiple enterprise-grade chatbots, integrating advanced GenAI capabilities to enhance virtual assistant performance and customer experience- Launched several AI-driven voice and chat agents from scratch, while managing cross-functional collaboration between engineering, product, and business teams- Drove user experience strategy and technical roadmap for innovative bot solutions, boosting call containment by 30% and CSAT by 320%- Played a pivotal role in ensuring regulatory compliance, performance optimization, and seamless customer handoffs between bots and live agents.Focused on delivering customer-centric, scalable, and high-impact Conversational AI solutions that drive measurable business value.
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