Abdul Hadi Abdul Rawoof
IT Support Engineer I (LEM) at Amazon
- Role
- IT Support Engineer i at Amazon
- Location
- Hyderabad, TG, IN
- LinkedIn followers
- 500 followers
About Abdul Hadi Abdul Rawoof
As an IT Support Engineer at Amazon, I specialize in driving operational excellence and innovation within our global IT infrastructure. My expertise spans technical leadership, process automation, and strategic problem-solving. I\'ve led critical projects improving ticket management systems, email list administration, and infrastructure recovery. Known for developing comprehensive analytical tools and documentation, I\'ve significantly enhanced team efficiency and knowledge management. My role includes mentoring team members, conducting quality assurance, and managing complex stakeholder relationships. I\'m passionate about leveraging technology to streamline operations and consistently deliver high-quality support.
Experience
IT Support Engineer i
Jul 2025 — Present · Hyderabad, IN
Spearheaded the development of critical operational dashboards that revolutionized our team\'s ticket analysis and queue management processes• Led a successful infrastructure recovery project affecting hundreds of Amazon facilities globally, ensuring zero business disruption• Created comprehensive documentation systems and knowledge bases that transformed our team\'s operational efficiency• Served as interim APAC Manager, successfully maintaining team operations and stakeholder relationships• Pioneered multiple automation initiatives that significantly improved team productivity and service quality• Managed critical email list ownership transfers and infrastructure projects while maintaining highest quality standards in APAC• Currently focusing on developing innovative automation solutions to enhance team capabilities and operational excellence
Education
Anwar-Ul-Uloom College Of Business Management
Master of Business Administration - MBA
St. Paul’s High School
SSC
Deccan College Of Engineering And Technology
Bachelor of Engineering - BE
Sri Chaitanya College of Education
Intermediate
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