Abdul Faeem Mirza
Operations Analyst @Barclays Corporate Banking
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WORK HISTORY
Operations Analyst @Barclays Corporate Banking
Delhi NCR, IN
Operations Analyst at Barclays Global Service Centre with experience supporting complex banking operations in a global financial services environment. Strong in operational analysis, investigations, reconciliations, audit readiness, and risk & control adherence. Known for ownership, attention to detail, and handling high-volume and complex cases while meeting service levels. Trusted for escalations, mentoring, and supporting process improvements.• Provide end-to-end operational and analytical support across banking operations, ensuring accuracy, efficiency, and adherence to regulatory and internal control standards.• Manage daily BAU and non-BAU operational cases, including complex exceptions and time-sensitive requests, without impacting service delivery.• Conduct detailed investigations on delayed, disputed, or exception-based transactions, identifying rootcauses and supporting timely resolution.• Handle customer and internal stakeholder queries, escalations, and complaint-related cases, ensuringclear communication and satisfactory outcomes.• Perform periodic reconciliations and control checks to identify discrepancies, mitigate operational risk,and maintain data integrity.• Support audit and review activities by preparing accurate documentation, evidence, and investigation summaries in line with governance requirements.• Collaborate with cross-functional teams to identify process gaps and support continuous improvementinitiatives.• Take ownership of ad-hoc assignments and priority tasks, delivering within agreed timelines whilemaintaining BAU performance.
EDUCATION
Hemvati Nandan Bahuguna Garhwal University ( A Central University )
Bachelor of Commerce - BCom, Accounting and Finance
Uttarakhand Open University
Master of art English literature, English Literature (British and Commonwealth)
Hemvati Nandan Bahuguna Garhwal University (HNBGU)
Master of commerce , Banking, Corporate, Finance, and Securities Law
Hemwati Nandan Bahuguna Garhwal University
Diploma in advertising sales pramotion sales management , Public Relations, Advertising, and Applied Communication
Hemvati Nandan Bahuguna Garhwal University (HNBGU)
Bachelor of Laws - LL.B, Banking, Corporate, Finance, and Securities Law
ABOUT ABDUL FAEEM MIRZA
Operations Analyst – Barclays Global Service CentreBusiness & Personal Banking Operations – Savings & MortgagesSpecialized in funds management, complaints resolution, and process optimization. Handled critical financial transactions, ensured compliance with regulations, and collaborated with top global banks for seamless fund settlements.Key Contributions:Managed end-to-end fund transfers with accuracy and compliance.Resolved complex customer complaints while upholding service standards.Streamlined workflows to boost operational efficiency.Liaised with international financial institutions for smooth settlements.This role honed my analytical and problem-solving abilities, solidifying my expertise in banking operations and continuous process improvement.
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