Abdul Aydogdu

Salesforce Administrator @Norms Technologies

US

Complete mass data imports/exports as needed using the API tool, lead management, audit, andresolve data integrity issues such as merging duplicate records and establishing proper ownership ofexisting accounts and contacts in accordance with sales territories Performed Administrative activities using data loader and Apex data loader, import wizard to importdata, such as accounts, campaigns, cases, and leads from multiple data sources into Salesforce. Designed, Implemented, and deployed the Custom objects, Custom Fields, Page layouts, Customtabs, and Components, to suit the needs of the application Defined lookup and master-detail relationships on the objects and created junction objects to establishconnectivity among objects Rolled out Salesforce Chatter to all users to improve and accelerate company-wide Communication. Involved in creating and customizing Email templates and configuring them to the email alert within theworkflow rule for a standard/custom object Set up Assignment rules, Web-to-Lead, and Auto-Response rules Configured validation rules based on business requirements. Created custom reports using Tabular,Summary, and Matrix reports Designed and modified Approval processes and created Approval steps that used email alerts andfield updates Design, configure, test, and deploy Salesforce.com functionality. Developed Salesforce.com reports, analytics, and dashboards to support and monitor activity andkey performance metrics. Assisted in the onboarding and training of new Salesforce.com users. Performed system troubleshooting to isolate and diagnose problems. Created training and functional and technical documentation as business needs evolveor features/functionality are added Experience with problem-solving skills Applied workflow processes, workflow actions, and time-dependent workflow actions