Abdul Aleem
Energy Specialist @E.ON Next
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WORK HISTORY
Energy Specialist @E.ON Next
Bolton, GB
To be responsible for inbound calls on a daily basis• Manage customer queries via calls/emails• To be responsible for inbound emails for the team and myself• Knowledge of Kraken software• Managed a prepayment back office support page for the outsource teams• Achieve targeted interactions weekly• To ensure service is professional and customer friendly at all times• Coaching sessions given to new recruits and long term members of the team• Analysing PAYG data to reduce high callers across the business • Supporting across the business with Smart PAYG queries• Experienced in Tableu for data analysis
ABOUT ABDUL ALEEM
As an Energy Specialist at E.ON Next, I manage customer queries and provide professional…
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