Abdul Aleem
Customer Success Manager @Ftse Russell, An Lseg Business
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WORK HISTORY
Customer Success Manager @Ftse Russell, An Lseg Business
Toronto, ON, CA
FTSE Russell, a London Stock Exchange Group (LSEG) business, is a global leader in benchmarking, analytics, and data solutions that support investors and financial institutions worldwide. Its indexes and data products are trusted across asset classes for portfolio construction, performance measurement, and risk management.• Own the end-to-end success strategy for a $25M CAD enterprise portfolio across 150 asset managers and asset owners, advising senior stakeholders to drive renewals, retention (91.5% client retention rate), and measurable value realization.• Drive renewal strategy for ~$7M CAD annually, using usage insights and risk identification to protect revenue and reduce churn across the Canadian portfolio.• Align client investment objectives to index usage to drive adoption and value realization, uncovering underutilization and generating $250K CAD in expansion revenue.• Delivered QBRs to review adoption, data reliability, and business objectives, reinforcing value and strengthening renewal confidence across strategic accounts.• Accelerate time-to-value for high-value clients through onboarding and success plans, increasing adoption by 17%.• Improved client experience by reducing high-impact data issue resolution time by 30%, while partnering with Product and Engineering to drive product improvements.
EDUCATION
University of Mysore
Bachelor of Business Management- BBM, Finance and Financial Management Services
Cardiff University / Prifysgol Caerdydd
Master of Business Administration - MBA, International Finance and Accounting
ABOUT ABDUL ALEEM
Hello! I\'m a Customer Success Manager with 10+ years in client-facing roles, and somewhere along the way, I discovered that what I love most isn\'t the metrics or the renewals—it\'s solving hard problems and genuinely improving the experience for the people I work with. In financial services, that\'s meant becoming the go-to person when things get complex.My toolkit includes:‣ CRM & CS Platforms: Salesforce, Gainsight, QBR dashboards‣ Core Skills: Success planning, churn management, health scoring, value realization frameworks, onboarding & adoption, upsell/cross-sell‣ Soft Edge: Cross-functional collaboration across Product, Engineering, and Sales—translating client feedback into roadmap impactA few numbers that tell the story:‣ Managed a $25M+ CAD enterprise portfolio across 150+ institutional clients, driving a 91.5% retention rate‣ Supported ~$7M CAD in annual renewals through proactive risk identification and usage-based insights‣ Generated $250K+ in expansion revenue by surfacing underutilization and aligning capabilities to client investment goals‣ Improved onboarding efficiency to increase adoption by 17% and cut high-impact issue resolution time by 30%‣ Led a 25+ member client-facing team to sustain 95%+ CSAT consistentlyBeing a fast learner who adapts quickly to unique business models has been my edge. It\'s what allowed me to automate delivery of annual data events (↑ processing speed 45%), improve SLA adherence by 80%, and turn recurring client feedback into real product improvements.I don\'t just manage accounts; I build partnerships that last. I bring a continuous learning mindset to everything I do, staying sharp on both the technical and strategic sides of customer success.Let\'s connect:h••••••••@gmail.com
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