Abdi Osman
Passionate about protecting digital systems because strong cybersecurity starts with someone who sees the attack before it happens.
- Role
- Customer Service Representative at Delta Sonic
- Location
- Buffalo, NY, US
- LinkedIn followers
- 500 followers
About Abdi Osman
I’m Abdi Osman a cybersecurity and tech leader passionate about protecting what matters…
Experience
Customer Service Representative
Apr 2021 — Present
At Delta Sonic, I provided fast, friendly, and reliable customer service while supporting daily operations in a high volume environment. In addition to assisting customers, I frequently troubleshot company devices such as registers, scanners, and payment systems to ensure smooth and efficient workflows. When issues required further attention, I escalated them by submitting detailed service tickets, helping minimize downtime and maintain business continuity. This role strengthened my technical support skills, improved my ability to think quickly under pressure, and enhanced my communication and problem solving abilities while contributing to an overall positive customer experience.
Education
Syracuse University
Bachelor of Science
2022 — 2026
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