Abdalla Raafat

Property Manager @Securcare Self Storage

Durham, NC, US

Independently managed self storage facility• Maintained high occupancy, retail sales, and google reviews through building rapport and uttering relationships with prospects and tenants• Managed all the administrative functions of the office including maintaining files for all tenants, ensuring the completion of leases, ensuring compliance with our insurance policy, and maintaining files for bank deposits, petty cash usage, vendors, etc.• Followed NC lien laws to properly conduct auctions and compile auction paperwork and manage the auction process for delinquent tenants• Maintained low accounts receivables through timely processing of check payments and consistent collections efforts to collect payments• Compiled purchase orders of retail items, received, and accounted for orders• Utilized Microsoft outlook, Excel, and Word to manage emails, compile • spreadsheets, and to compose letter correspondence• Worked with vendors to ensure quality timely repairs of facility and office.• Inducted weekly audits of facility and submitted audits to management• Provided excellent customer service and used de-escalation and relationship building techniques to resolve complaints and ensure customer satisfaction• Managed one assistant manager and allocated tasks and ensured proper completion of tasks

East Carolina University

Bachelor of Arts - BA, Psychology

East Carolina University

Bachelor of Science - BS, Neuroscience