Abdallah Salihou Konta
Lead Data Analytics @ EDF | Data-Driven Solutions, Machine Learning & Optimizing B2B Operations
- Role
- Lead Data Analytics at EDF
- Location
- Columbia, MD, US
- LinkedIn followers
- 500 followers
About Abdallah Salihou Konta
Senior Analytics Engineer and certified Project Manager (PMP®) with 8+ years designing…
Experience
Lead Data Analytics
Dec 2024 — Present
I successfully managed B2B customer data analytics, driving improvements in service quality and operational efficiency- Oversaw omnichannel customer relationship performance for B2B operations in the Commercial Division- Managed customer contact accessibility across 8 internal service centers and outsourcing partners- Ensured consistent service quality via phone and digital channels, enhancing customer satisfaction- Implemented data-driven strategies that improved operational efficiency and reduced response times.
Education
CFA Orange - Global Knowledge
Master's degree, Data Analytics
2023
ESILV - Ecole Supérieure d'Ingénieurs Léonard de Vinci
Engineering degree, Data & Intelligence Artificielle
University Of Sciences, Techniques And Technologies Of Bamako
Bachelor's degree, Mathematics and computer science
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