Abdallah Malhas
Bilingual Arabic–English | Global Operations & Program Management | Trust & Safety | Compliance & Process Improvement
- Role
- Manager at citizenM hotels
- Location
- San Mateo, CA, US
- LinkedIn followers
- 500 followers
About Abdallah Malhas
Operations Program Manager with 10+ years of experience owning complex operational…
Experience
Manager
Aug 2023 — Present · Menlo Park, CA, US
As Manager on Duty, I lead daily hotel operations with a focus on guest satisfaction, operational efficiency, and agile problem-solving. I oversee cross-functional teams across front desk, housekeeping, and food & beverage, ensuring consistent delivery of high-quality service.Drove operational improvements by identifying inefficiencies and implementing tech-driven solutions to streamline workflows and reduce service delays.Managed recruitment, onboarding, scheduling, and performance coaching for a diverse team, fostering a culture of accountability and continuous improvement.Spearheaded full-cycle event management, from contract drafting to staffing and execution, while integrating client feedback to refine offerings.Partnered with leadership to track revenue, control costs, and support financial reporting with actionable insights.Leveraged data to optimize menu offerings, reduce F&B waste, and influence broader brand standards.Diagnosed and resolved IT and in-room tech issues in real-time, minimizing downtime and enhancing the guest digital experience.Ensured compliance with safety protocols (ServSafe, RBS, allergen training) and maintained up-to-date operational SOPs.Negotiated vendor agreements to reduce spend and increase operational agility.Actively contributed to the continuous development of processes that improve team collaboration, guest satisfaction, and operational resilience.
Education
American Hospitality Academy
Post Grad., Hospitality Management
2007 — 2008
Jordan Applied University College of Hospitality and Tourism Education - JAU
Bachelor’s Degree, Hotel Management
2004 — 2007
Skills
- Hotel Management
- Hospitality Industry
- Hotel Booking
- Pre-Opening
- Sales
- Front Office
- Management
- Budgets
- Food & Beverage
- Training
- Property Management Systems
- Hospitality Management
- Yield Management
- Resorts
- Hotels
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