Abdallah Ahson
Techops Engineer @Yorktel
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WORK HISTORY
Techops Engineer @Yorktel
NJ, US
Implemented AI-assisted monitoring and trend analysis to evaluate alerts, user-reported incidents, and device health; generated EOS/EOL lifecycle reports and proactive remediation plans to improve operational visibility and reduce recurring AV/UC service disruptions.• Managed enterprise collaboration endpoints globally using Cisco Control Hub, Poly Lens, Utelogy, and Crestron XiO Cloud to enforce configuration standards, automate firmware updates, and maintain 100% compliance.• Delivered Tier 2/3 escalation support for 50+ enterprise clients, including The Walt Disney Company, Cisco, Bristol Myers Squibb, and Ernst & Young, performing root cause analysis and implementing fixes while maintaining 98% SLA adherence and high CSAT scores.
EDUCATION
Rutgers University–New Brunswick
Bachelor's degree, Information Technology
South Brunswick High School
High School Diploma
ABOUT ABDALLAH AHSON
Hello! My name is Abdallah Ahson. I recently graduated from Rutgers University New Brunswick. I majored in Information Technology and Informatics and also minored in Economics. I am enthusiastic about learning and gaining experience in cybersecurity, programming, and technology. If you have any queries, please feel free to email me at a••••••••@gmail.com.
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