Abigail Vela
Hospitality & Tech | Elevating Experiences and Driving Efficiency
- Role
- the Otis Ac Hotel - Dual Opening Senior Guest Services Curator Ays at White Lodging
- Location
- Austin, TX, US
- LinkedIn followers
- 500 followers
About Abigail Vela
Professional with experience in tech-driven customer service, hospitality, and operations. Skilled in coordinating high-volume workflows, supporting hiring initiatives, and enhancing guest and client experiences. Bilingual in English and Spanish, with strengths in training and cross-functional collaboration. Passionate about delivering world-class service and implementing innovative solutions across hospitality and tech.
Experience
the Otis Ac Hotel - Dual Opening Senior Guest Services Curator Ays
Jan 2020 — Present · Austin, TX, US
Supported all hotel opening operations, including front desk setup, department organization, and team training. Delivered exceptional 4-Diamond guest experiences from day one, earning recognition through reviews and direct feedback. Managed arrivals and departures, coordinated special amenities for VIPs and special occasions, and streamlined office and front desk workflows. Thrived under high-pressure situations, including sold-out events, handling multi-line calls and facilitating cross-department communication to meet guest needs while ensuring compliance with company policies. Resolved customer issues efficiently, maintaining the highest service standards.
Education
James Pace High School
High school diploma, General Studies
2006 — 2010
Austin Community College
Associate's of Applied Science, Meeting and Event Planning
2013 — 2017
University of Texas at Brownsville
Kinesiology and Exercise Science
2010 — 2012
Skills
- Communication
- Social Media
- Data Entry
- Teamwork
- Typing
- Critical Thinking
- Time Management
- Cashiering
- Phone Etiquette
- Hospitality Industry
- Microsoft Excel
- Powerpoint
- Research
- Office Administration
- Social Networking
- Event Management
- Social Media Marketing
- Telephone Skills
- Management
- Team Building
- Receptionist Duties
- Public Speaking
- Inventory Management
- Hospitality
- Outlook
- Computer Proficiency
- Marketing
- Microsoft Office
- Sales
- Event Planning
- Training
- Microsoft Word
- Customer Service
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