Abby Omotoso
Documentation Specialist on Assignment at Meta @Tundra Technical Solutions
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WORK HISTORY
Documentation Specialist on Assignment at Meta @Tundra Technical Solutions
Knowledge Loss Mitigation: Authored comprehensive business process documentation for Reality Labs to eliminate single-point-of-failure risks and ensure institutional knowledge retention.* Knowledge Base Architecture: Built and launched a centralized knowledge base (KB) for 50+ cross-functional stakeholders, serving as the \"single source of truth\" for complex business workflows.* AI-enhanced Information Retrieval: Developed an AI-powered search methodology for my teammates to reduce noise, enabling them to find mission-critical information with high precision.* Optimization for AI Discovery: Optimized internal documentation for AI-powered search tools, ensuring content discoverability through structured headers, clear taxonomies, and LLM-friendly wording.* Content Strategy: Led the end-to-end content strategy—including user needs analysis and publicity campaign development—resulting in consistent increases in KB adoption and user engagement.* Governance and Quality Standards: Established a robust content governance model, defining document review cycles, standardized templates, and AI-friendliness style guides to maintain accurate, high quality content.* Data-driven Performance: Defined and monitored KPIs for content health including adoption rates and quality scores.* AI-literacy Enablement: Authored a prompt engineering guide and advanced search tips to upskill team members on navigating Meta’s internal search tools, reducing average time-to-information.
EDUCATION
Columbia University
BA, French, German, and Spanish
SKILLS
ABOUT ABBY OMOTOSO
Customer-focused, proactive Technical Writer who has worked across a diverse range of industries including information technology, maritime, logistics, gas, advertising, and pharmaceutical.* Self-starter who can manage multiple projects in a fast-paced environment and still pay attention to the details.* Excel at collaborating with multiple stakeholders to agree on priorities, negotiate solutions, and deliver results.* Manage software documentation projects that support my employer\'s goals such as saving time, supporting customer self-sufficiency, and improving collaboration.* Strong research, organization, communication, and analytical skills.* Superior ability to quickly learn complex information and simplify it for technical and non-technical audiences.* Deliver results in a dynamic work environment with limited supervision.Specialties:* API/SDK Documentation: Conceptual overviews, developer guides, release notes, get started tutorials, use cases, reference documentation, troubleshooting guides, FAQs.* Content Strategy: Analysis, planning, creation, and performance measurement of useful and clear documentation that is well structured and easily found.* Workflow: Policies, standard operating procedures (SOPs), and flowcharts.* End-user Assistance: User training manuals, quick reference guides, online help files, and online training videos.Skills: Markdown, GitHub, Postman, SoapUI, Python, DITA XML, Confluence, Visio
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