Abby Haywood
Client Experience Operations Lead @Stitch Fix
Signup · Get unlimited contacts
WORK HISTORY
Client Experience Operations Lead @Stitch Fix
Remotely manage a team of 8-12 CX Agent 3’s by monitoring performance, providing feedback, and developing Agents to utilize reporting resources to drive their development and report on their own performance; supporting a Leadership pipeline. •Execute day to day business management duties including real-time workflows, scheduling, shift approvals, and reporting. •Seek out information to identify gaps in CX information and processes through team meetings and drive continuous improvement. •Create and lead special projects based on surfaced team trends and other business initiatives; Serve as an operational perspective for beta tests. •Support recruiting and hiring for the CX team
EDUCATION
The University of Texas at Austin - Moody College of Communication
Bachelor of Science - BS, Public Relations
The University of Texas at Austin - Red McCombs School of Business
Business Foundations Certificate
ABOUT ABBY HAYWOOD
I\'m a CX professional that thrives when helping others, whether that\'s through peer coaching or supporting cross-functional projects. I love to dig into problems and solve them by utilizing data and creating processes. I constantly ask myself these questions in support of what I\'m working on: What is the problem we’re trying to solve? Who do we need to support us in the problem solving? What is the success metric? How do we validate that success? Personally, I love to read self-development books (my favorite right now is Atomic Habits) and I\'m the kind of girl who writes down an inspirational quote every morning to start her day. My most loved one is \"Be somebody who makes everybody feel like a somebody.\" I take myself seriously but not too seriously. Drop a line if you want to chat about people and projects!
This profile is compiled from publicly available professional sources. Unifers is not affiliated with or endorsed by LinkedIn. Request removal of this profile.