Abbigail Frelich

About Abbigail Frelich

I help organizations turn strategy into measurable outcomes that last — aligning people, process, and performance to deliver clarity, consistency, and sustainable results.With 15+ years of experience leading organizational change, HR operations, and enterprise programs, I build systems and structures that make work clearer, smarter, and more human. My sweet spot sits at the intersection of people, process, and performance — where strategy becomes execution and change turns into lasting impact.Here’s how I deliver consistent results — even in the gray:Strategic Program Leadership: Translate executive priorities into actionable plans that drive alignment, accountability, and measurable progress. I thrive in ambiguity, creating clarity where others see complexity.HR & Operational Excellence: Build scalable programs that strengthen workforce efficiency, streamline processes, and elevate the employee experience — from onboarding and performance enablement to systems optimization and service delivery.Change That Sticks: Guide teams through transformation with empathy and structure, ensuring adoption and sustainability. Known for balancing compassion with consistency, I help people feel confident navigating change.Leadership & Team Development: Develop leaders and teams to thrive in change — not just survive it. Equip people with the clarity, confidence, and capability to lead through uncertainty and deliver lasting impact.Communication That Connects: Write clear, concise communications that cut through the noise, build trust, and make complex information easy to understand — the kind people actually read and act on.Operational Impact & ROI: Ensure every initiative delivers tangible value — faster, smarter, and stronger. From optimizing Salesforce and CLM processes to embedding OKR frameworks, I focus on outcomes that endure long after implementation. Sustainable results happen when clarity meets compassion. I believe lasting change comes from designing programs that are not only effective but energizing for the people involved. Whether leading HR operations, program strategy, or change management, I bring curiosity, transparency, and a steady hand in the gray — helping organizations achieve results that stick. Let’s connect to explore how we can elevate your operations, empower your teams, and turn ambitious strategies into outcomes that matter.

Experience

1. Business Operations & Process Improvement Manager

   ChristianaCare

   Dec 2025 — Present · US

Education

• Wilmington University

  Master of Business Administration - MBA, Organizational Leadership

  2021 — 2025

• Juniata College

  BA, English, Spanish

  1993 — 1997

• Sanford School

  HS, General

  1991 — 1993

• Instituto Avancado del Oriente en Orizaba, Veracruz

  Certification, Spanish Culture/Language

  1993 — 1993

Skills

• Teamwork
• Healthcare Management
• Hospital Operations
• Proofreading
• Troubleshooting
• Supply Chain Optimization
• Hospitals
• Healthcare
• Access
• Technical Writing
• Project Management
• Research
• Editing
• Purchasing
• Process Improvement
• Non-Profits
• Team Building
• Office Management
• Administration
• Public Speaking
• Powerpoint
• Microsoft Excel
• Software Documentation
• Social Media
• Microsoft Word
• Outlook
• Administrative Assistants
• Microsoft Office
• Visio
• Data Entry
• Training
• Nonprofits
• Program Management
• Process Scheduler
• Leadership
• Data Analysis