Abby Fournier
Trust & Safety | Fraud Investigations
- Role
- Trust & Safety Investigator at Gemini
- Location
- Charleston, SC, US
- LinkedIn followers
- 500 followers
Experience
Trust & Safety Investigator
Dec 2024 — Present
Conducted high-volume investigations across scams, payment, and account risk,consistently applying internal policies, risk standards, and regulatoryconsiderations, including blockchain exposure via Chainalysis- Supported complex internal escalations requiring nuanced judgment, strong cross-functional awareness, and clear, high-quality documentation- Partnered with Engineering and Data Science to deliver investigation-drivenfeedback on proactive fraud rules, identifying false positives and improvingdetection accuracy while reducing unnecessary customer restrictions- Built and scaled investigation quality through detailed SOP development, vendor(BPO) onboarding and enablement, and collaboration with leadership to refinecustomer-facing communications for clarity, empathy, and consistency
Education
Colorado State University
Economics, Business Administration and Management, General
2016 — 2020
La Costa Canyon High School
High School Diploma
2012 — 2016
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