Abbye Needham

Client Success Manager - eDiscovey SME - Mom - Mentor - CLE Speaker

Role
Senior Client Success Manager at Lighthouse
Location
Murfreesboro, TN, US
LinkedIn followers
500 followers
Customer/Client ServiceView LinkedIn profile

About Abbye Needham

Solutions-oriented Consultant and Manager with 18+ years of experience managing the coordination and delivery of eDiscovery related services; the last 7+years concentrated on eDiscovery best practices and workflow development. Extensive experience and success with training and advising attorneys, corporate clients, project management staff and operations on review workflows, analytics and best practices for technology within the legal environment. Consistent track record of client satisfaction and effective problem solving solutions.

Experience

  1. Senior Client Success Manager

    Lighthouse

    Feb 2025 — Present

    Serve as a trusted Advisor to clients and responsible for client success, retention and advocacy at Lighthouse. By leveraging deep knowledge of Lighthouse solutions and services, assist clients to maximize the value they receive from Lighthouse, ensure we are meeting client goals and expectations, and drive revenue growth through value added solutions and consultative selling.

Education

  • Christian Brothers University

    BA, History (with a minor in English)

    1996 — 2000

  • American University Washington College of Law

    Doctor of Law (JD)

    2002 — 2005

  • Duquesne University

    MA, American History

    2000 — 2002

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Abbye Needham — Senior Client Success Manager at Lighthouse in Murfreesboro, TN, US | Unifers