Abby Shirallie

District Success Partner @Pearson

US

Customer Success -Manage a portfolio of online and blended programs, serving as the lead advocate for the client and primary point of escalation, while guiding them towards their desired outcomesResponsible for client retention results and customer health metrics of strategic accountsCommunicate regularly with cross-functional teams to identify opportunities/ risks in the Ed Tech spacePartner with multi-level stakeholders across three Learning Management Systems (“LMS”) and various CRMsAnalyze and report quantitative and qualitative data to meet evolving client needs and drive usageLead data-driven initiatives to proactively position value, inform decision-making and product roadmapProject Management - Facilitate Student Information Systems (“SIS”) integrations for seamless enrollment processes with clientsPartner with Software Development Team on short-term/ long-term feature projects using Agile and ScrumHave used Waterfall Methodology to lead teams in creating and editing digital content for learnersUse Smartsheet daily, with cross-functional teams to share project and program informationOversaw migration project to a new LMS, while managing budget, risk, crafting internal & externalcommunications, review of timeline and milestones, and reporting to senior leadershipStrategize with senior leadership, marketing & sales teams, with a focus on product development and expansionTrainer - Maintain a deep understanding of the product to build & execute high-quality trainings to improve workflowRegularly communicate training effectiveness to senior leadership and compliment key discussionsCreate & deliver digital content for internal professional development sessions, using a consultative approachCompleted the hiring, onboarding, and training/mentoring process for new team members

Oklahoma State University

Bachelor of Arts (BA), English