Abby Mussack
Senior Implementation Specialist @Engrain
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WORK HISTORY
Senior Implementation Specialist @Engrain
Tracked client property, contact, software, license and deployment details using existing CRM-Acted as the main point of contact for clients, facilitating communication from project kick-off through the completion of the implementation process-Performed research and worked with clients to gather, analyze and process client content and data throughout various stages of the project lifecycle to ensure project and long-term success-Delivered progress updates on projects for client review and approval-Acted on behalf of the client, routed tasks and issues across multiple departments to ensure projects and requests are executed efficiently and to the highest standard-Ensured the highest quality of work by proofreading content, reviewing design and testing technology prior to launching new software and/or updates-Influenced internal and client decision-makers to clear project issues and roadblocks-Executed post-launch engagement and outreach programs as outlined by the Director of Client Experience-Provided other assistance as needed in support of the company’s efforts to maintain strong, long-lasting, and mutually-beneficial relationships with clients-Developed a comprehensive understanding of the market, industry core trends, and core technologies-Assisted with the creation of an updated implementation process
EDUCATION
University of Nebraska-Lincoln
Bachelor of Arts (B.A.)
Robert Gordon University
Master of Science (MSc)
BHMS Business & Hotel Management School
Master of Science - MS
ABOUT ABBY MUSSACK
I am an experienced client relations and hospitality professional who is adept at creating successful customer experiences while building lasting colleague and client relationships.As an effective communicator, I am able to motivate others while being responsive to their needs. I have a genuine interest and empathy towards others and have an intuitive understanding of them. I seek first to understand when listening to colleagues and clients.I am attentive to details and am able to work at a fast and accurate pace.Specialties:Client Success Management, Project Management, Hospitality, Planning, Team Player, Communication, Client Relationships, Organization #ONO
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