Abby Keese
Vice President, Customer Deliver & Operations
- Role
- Vice President, Customer Delivery and Operations at Procare Solutions
- Location
- Denver, CO, US
- LinkedIn followers
- 500 followers
About Abby Keese
With a passion for operational excellence, I have utilized my exceptional management skills to optimize key corporate programs, processes, and projects for more than 8 years. I have a talent for cultivating vital stakeholder and customer relationships. I’m a dedicated leader with a knack for generating revenue and utilizing critical resources to promote organizational growth. The following are some of my areas of expertise: Strategic & Operational Leadership Software as a Service (SaaS) Start-Up based companies Agile & Scrum Methodologies Continuous Process Improvement Consultative Selling Professional ServicesPlease connect with me today! I enjoy networking with other industry experts and discussing emerging topics.
Experience
Vice President, Customer Delivery and Operations
Jan 2026 — Present · Denver, CO, US
I serve as Vice President of Client Delivery & Operations at Procare Solutions, where I oversee onboarding, customer support, technical services, and customer payment operations.My responsibility spans the full post-sale lifecycle — from implementation through long-term adoption — with a strong focus on utilization of both our software platforms and our payment processing services. I lead the teams accountable for activation, adoption, payment enrollment, operational performance, and set them up for longterm overall customer health.I partner closely with Product, Engineering, Sales, Finance, and Customer Success to ensure we are not just supporting customers, but driving measurable usage and payment penetration across our base. That includes improving time-to-value, reducing friction, modernizing service delivery through automation and AI, and building operating rhythms that create accountability.I spend much of my time aligning teams, clarifying ownership, restructuring where needed, and building leaders who can scale with the business. I care about clean processes, strong metrics, disciplined execution, and teams that perform well under pressure.My role is about turning complexity into clarity — and ensuring our customers fully leverage the value of both our software and payment solutions.
Education
Pittsburg State University
Master of Business Administration - MBA
2020 — 2021
Fairfield University
Master of Science - MS, Communication
2010 — 2011
Lipscomb University
Bachelor of Applied Science (B.A.Sc.), Psychology
2006 — 2010
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