Abby H.
With 8+ years experience in market & sales,product and consumer analysis
- Role
- Workforce Analyst at GreenSky®
- Location
- Santa Clara, CA, US
- LinkedIn followers
- 500 followers
About Abby H.
Data analyst with experience working in the E-Commerce and Retail industry, Skilled in…
Experience
Workforce Analyst
Jun 2024 — Present
Analyzed contact center queue performance and schedule adherence data to improve the agents allocation.• Monitored and analyzed the customer center performance data using SQL and Tableau to improve agent efficiency.• Utilizing Python Script to automate the Snowflake data query and report generation.• Conducted collection analysis to reduce the late payments.
Education
Northeastern University
Master's degree, Analytics
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