Abby Klein
Head of CX @ Tern
- Role
- Head of Customer Experience at Tern
- Location
- Brooklyn, NY, US
- LinkedIn followers
- 500 followers
About Abby Klein
As a data-driven team leader and former McKinsey consultant, I have a successful track record leading cross-functional teams to launch new products, build trusting client relationships, and deploy scalable operations to optimize delivery. With varied industry experience across both B2B and B2C products, I\'ve held multiple high impact roles across GTM, product, and customer teams to scale from early stage product market fit through growth and establishment in market.
Experience
Head of Customer Experience
Oct 2025 — Present
Leading support, implementation, and customer success teams to ensure every travel advisor and agency has an incredible post-sale experience with Tern.
Education
Villanova University
Bachelor’s Degree
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