Abby Anderson
Member Services Specialist @Piedmont Electric Cooperative
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WORK HISTORY
Member Services Specialist @Piedmont Electric Cooperative
Hillsborough, NC, US
Works with members to address inquiries, resolve issues, manage account-related tasks, assists with billing and payments, providing technical support and maintain accurate documentation of interactions. Lead projects aimed at improving member service processes and increase overall operational efficiency. Identify areas for system improvement to develop streamlined procedures that enhance service quality. Collaborates with different departments to drive integrated solutions to enhance member experience. Mentors, trains and provides coaching to help team members and their understanding of cooperative processes, policies and member information systems.
EDUCATION
Butler Community College
Associate of Science (AS), Liberal Arts
Wichita State University
Bachelor of Science (B.S.), Integrated Marketing Communication
SKILLS
ABOUT ABBY ANDERSON
My name is Abby (just Abby, not Abigail) and I live in Durham, North Carolina. I found my love for marketing as a sophomore in high school that led me to Butler Community College and Wichita State University for the Integrated Marketing Communications degree that includes journalism, public relations, marketing, communications and advertising. Through my work experience, I have enjoyed learning new techniques and skills across different fields. Please connect with me here on LinkedIn or contact me at a••••••••@gmail.com or 31••••••69.
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