Abbey Thigpen

About Abbey Thigpen

A diligent and dedicated professional with a passion for creating lasting relationships. I excel in consultative selling, fostering genuine relationships, and creating value-driven experiences for clients. I’m motivated by a genuine passion for helping people and connecting them with solutions that improve their lives—an approach that aligns strongly with the mission of medical sales. With a talent for upselling, building trust, and communicating complex information clearly, I thrive in fast-paced, relationship-centered environments. I am eager to bring these strengths into a medical sales role where I can support healthcare professionals and contribute to better patient outcomes.

Experience

1. Customer Care Advocate

   Alcon

   Mar 2025 — Present · Fort Worth, TX, US

   Support sales representatives by managing digital order emails, ensuring accurate and timely processing of customer requests and transactions-Maintain high standards of accuracy while processing complex orders across multiple systems-Prioritize urgent requests and adapted to shifting priorities in a fast-paced, high-volume environment-Participate in cross-functional special projects and contribute to continuous improvement initiatives-Analyze internal dashboards and operational reports to identify trends, prepare correspondence, and support data-driven decision-making-Excellent organizational skills and knowledge in the use of SAP and MSOffice-Collaborate with internal departments to refine workflows, streamline processes, and elevate the overall customer experience-

Education

• University of Oklahoma

  Public Relations, Business, Management, Marketing, and Related Support Services

  2019 — 2023