Abbey Datena
Delivery Manager | CSM Certified | Customer Success | Onboarding Strategy | PMO Leadership
- Role
- Delivery Manager at IBM
- Location
- Melbourne, FL, US
- LinkedIn followers
- 500 followers
About Abbey Datena
I’m a SaaS operations leader who builds high-performing teams, streamlines implementations, and turns complex onboarding into seamless customer experiences.With 15+ years leading professional services, client delivery, and implementation strategy, I’ve scaled PMOs, built Customer Success frameworks from scratch, and led global software rollouts for enterprise clients—including Fortune 500s. My background blends technical knowledge with hands-on leadership across project management, onboarding, customer lifecycle planning, and operational improvement.What sets me apart is my ability to lead both strategy and execution. I don’t just build roadmaps—I rally the teams, create the playbooks, and deliver results that drive retention, revenue, and satisfaction.Core Strengths:• SaaS Implementation Strategy• PMO Leadership & Governance• Professional Services Growth• Client Success & Retention• Scalable Onboarding Programs• Cross-functional Team BuildingAlways open to connecting with others passionate about customer success, delivery excellence, and scaling smart.
Experience
Delivery Manager
Feb 2026 — Present
Education
Johnson & Wales University
Associate's degree, Hotel and Restaurant Management
Johnson & Wales University
Bachelor's degree, Hospitality Management
Find verified contacts for anyone on LinkedIn
Unifers gives sales teams verified emails and direct dials, enriched profiles, and outreach that lands in the inbox.
Free plan included · No credit card required
This profile is compiled from publicly available professional sources. Unifers is not affiliated with or endorsed by LinkedIn. Request removal of this profile.