Abbas Tahirzadeh
- Role
- Program Manager - Xbox Css at Microsoft
- Location
- Seattle, WA, US
- LinkedIn followers
- 500 followers
About Abbas Tahirzadeh
Envision. Inspire. Innovate. These three themes embody my past educational and…
Experience
Program Manager - Xbox Css
Jul 2018 — Present
Identified, initiated, and drove global strategies/solutions impacting 100M+ userbase on all endpoints (from customer to platform to advocate) with content, design, risk/fraud, data infrastructure/science & engineering teams • Developed and implemented consumer support models (data/channels/tools) and processes for new product and feature releases such as Xbox preorder notifications status and automation of purchase refund flow. • Ameliorated customer satisfaction by 2% and reduce support costs by $1M via refinement of >500K monthly raw case data analysis, actionable machine learning, and automation of PowerBi dashboards using Python/SQL • Scoped requirements on customer gaps impacting budget/quality for senior leaders in Support, Xbox, & Commerce • Accelerated peers learning and self-serve efficiency by 15% via workshops for SQL classification of business insights • Reduced forecasted impact by 10% via proactive messaging for critical game launches with internal/external partners • Pioneer efforts to build a real time back-end data pipeline with engineering & partners hasting refresh rate by 19200% • Launched a modern ticket logging platform for users and operationalized end-to-end data passthrough improving agent case handling speed by 50% and ensuring minimal gaps in business insights & reporting into production
Skills
- R
- Information Security
- Project Management
- Information Technology
- User Experience
- Research
- R-Studio
- Web Development
- Visio
- Microsoft Word
- Data Visualization
- Xcode
- Mobile Application Design
- Ajax
- Python
- Powerpoint
- Css
- Windows Sharepoint Services
- Agile Project Management
- Enterprise Risk Management
- Jquery
- Android Development
- Sharepoint
- Rstudio
- Lab Research
- Html
- Ios Development
- Risk Assessment
- Swift
- IT Management
- Leadership
- Sql
- Microsoft Excel
- Javascript
- Java
- Microsoft Office
Find verified contacts for anyone on LinkedIn
Unifers gives sales teams verified emails and direct dials, enriched profiles, and outreach that lands in the inbox.
Free plan included · No credit card required
This profile is compiled from publicly available professional sources. Unifers is not affiliated with or endorsed by LinkedIn. Request removal of this profile.