Abbas Haider

Talent Success Manager @Edge

Islāmābād, PK

Leading and coaching a team of 180 Associates to ensure high performance, customer satisfaction, and retention through proactive check-ins, training, and mentorship.• Leading two of the largest enterprise clients of Edge in the insurance sector - managing a workforce of 86 employees dedicated to delivering high-quality service and operational excellence.• Conducting 30, 60, and 90-day check-ins with new hires and quarterly check-ins with existing team members while addressing and resolving performance-related escalations.• Tracking and analyzing team performance metrics, conduct audits, and document SOPs to enhance team effectiveness and customer satisfaction.• Working closely with Customer Success, Product and Training teams to implement key business initiatives and maintain seamless communication between stakeholders.• Utilizing Google Suite, Salesforce, Slack, Jira, and analytics tools to monitor trends, team behavior, and satisfaction levels for continuous improvement.

Bahria University

Master of Business Administration - MBA

Bahria University

Bachelor of Business Administration (BBA)

Bahria University

Bachelor of Science - BS