Abbas Z.

Senior Operations Manager @Burger King®

GB

Full P&L accountability for over 45 QSR Store Leadership - Setting goals for the work group, developing organizational capability, and modelling how we work together: Develops the store management team within the district to deliver excellence with respect to the customer experiences.• Drives the implementation of company programs by motivating and supporting the store management team within the district to develop and implement action plans that meet operational and organizational objectives.• Manages through your own creative events as well as firm events to keep district operating to standard.• Manages with integrity, honesty and knowledge that promote the culture, values and mission of the organization.• Plans, identifies, communicates and delegates key responsibilities and practices to the store management team to ensure smooth flow of operations within the district.• Reviews store environments and key business indicators within the district to identify problems, concerns, and opportunities for improvement in order to provide coaching to the store management team to take action and achieve operational goals.• Monitors and manages district-wide management staffing levels. Ensures management-level partner development and talent acquisition in order to achieve and maintain district operational requirements.• Utilizes existing tools to identify and prioritize communications and filters communications to the store management team within the district. Communicates clearly, concisely and accurately in order to ensure effective operations at the store and district level.• Ensures adherence to applicable wage and hour laws for non-exempt partners and minors.• Solicits customer feedback to understand customer needs and the needs of the local community.• Utilizes management information tools and analyzes financial reports to identify and address trends and issues in district performance.• Partner Development & Team Building - New Store Opening.

University of Leeds

Master of Business Administration - MBA

University of Leeds

Bachelor’s Degree