Abbas Shaher
Assistant General Manager @Hertz
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WORK HISTORY
Assistant General Manager @Hertz
Calgary, AB, CA
Senior operations leader overseeing 150+ employees across one of the highest-volume airport rental locations in Canada. Lead 4 direct reports and over 150 team members across rental, service, maintenance, and customer service departments. Achieved 7% DOE YoY (direct operating expense) reduction by cross-utilizing staff across departments and implementing demand-based scheduling tools. Improved fleet utilization by 730 basis points by optimizing vehicle turnaround and operational planning. Reduced out-of-service fleet by 25% through SOP enhancements for maintenance techs and implementing mandatory full inspections on every shop visit reducing downtime for future vehicle visits to the shop. Drove 500 bps improvement in damage collection by streamlining rental closure processes and accountability tracking. Actively involved in leadership development, performance coaching, and driving a high-performance culture focused on safety, service, and efficiency.
EDUCATION
Ryerson University
Bachelor of Commerce (B.Com.), Entrepreneurship/Entrepreneurial Studies
ABOUT ABBAS SHAHER
Operations leader with 15+ years of experience in the car rental and mobility industry, currently Assistant General Manager at Hertz Calgary International Airport. Proven track record in multi-unit operations, team leadership, fleet optimization, and customer satisfaction.Certified Lean Six Sigma Green Belt, skilled in process improvement, KPI management, and cross-functional collaboration. Strong background in recruiting, training, and driving performance through data-driven decision-making.Bachelor of Commerce in Entrepreneurship from Ryerson University. Passionate about operational excellence, continuous improvement, and scaling business impact. Open to corporate roles in operations strategy, process optimization, or business transformation.
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