Abbas Naqvi

Global Operations & Delivery Head

Role: Global Operations & Delivery Head at Crystal Technology Services
Location: Delhi, DL, IN
LinkedIn followers: 500 followers

OperationsView LinkedIn profile

About Abbas Naqvi

Customer experience is never accidental. It is designed. Or it is neglected. …

Experience

Global Operations & Delivery Head
Crystal Technology Services
Jul 2025 — Present · New Delhi, IN
Global Head of Operations | Driving Scalable Growth, Operational Excellence & Customer SuccessSeasoned leader with a proven track record of building and optimizing global operations across dynamic, fast-paced environments. As the Global Head of Operations, I focus on aligning strategy with execution, enhancing process efficiency, and delivering measurable business impact. Passionate about empowering teams, leveraging data for decision-making, and fostering cross-functional collaboration to drive sustainable growth and client satisfaction.

Education

Magadh University
Bachelor's degree (Physics Hons)

Skills

New Product Implementations
Call Center Administration
Value-Added Services (Vas)
Team Management
Service Delivery
Complaince
Complaint Management
Customer Relationship Management (Crm)
Customer Lifecycle Management
Marketing
Business Process Outsourcing (Bpo)
Vas
Telecommunications
Bpo
Service Assurance
Uat Coordination
Gsm
Management
Crm
Self Help
Customer Service
Retail
Introducing New Products
Management Information Systems (Mis)
Vendor Management

Contact information

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Work email
•••••@crystalts.com
Personal email
•••••@•••••.com
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Current company

Crystal Technology Services

IT Services and IT Consulting · 64 employees · Founded 2018 · Singapore, Singapore

Technology is at its best when it disappears. In a world filled with constant digital noise, the real challenge isn’t staying connected—it’s staying human. At Crystal Tech, we believe that behind every data point, every cloud migration, and every AI-driven interaction, there is a person seeking a seamless, meaningful experience. Founded in 2018, Crystal emerged with a simple mission: to make complex technology feel effortless. What began as a small consulting practice has grown into a trusted transformation partner across APAC and the Middle East, helping enterprises modernize, scale, and connect with their customers in more human ways. Today, our work spans cloud modernization, omnichannel customer experience, workflow automation, AI adoption, and strategic managed services. But at the heart of every project is a belief we’ve never compromised on: Technology changes businesses; people transform them. We are—and will always be—a people-first organization. Whether we’re streamlining operations or building future-ready digital ecosystems, our focus stays on the culture, the innovation, and the individuals who make progress possible. People first. Innovation always.

crystalts.com

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