Abayomi Omodara
- Role
- Information Technology Analyst at Infosys
- Location
- Richmond, TX, US
- LinkedIn followers
- 500 followers
Experience
Information Technology Analyst
Oct 2021 — Present · US
Used various elicitation methods for project requirement gathering with Product Owner and SME’s, etc. interviews, surveys, focus groups and used cases. designed/develops/maintains custom solutions, that integrates with client solutions. Performed day-to-day support and maintenance, worked with the functional team to develop solutions in ServiceNow and coordinate support and development efforts within the admin team. Converted project requirement gathering to user’s story. Worked directly with end users to resolve support issues within ServiceNow. Facilitated demo sessions with client to validate the final product as stated in SOW. Ensured project and initiative progress, including consistent and effective communication. This includes managing escalation and avoiding risk. Enabled mobile capabilities – Bar code scanning for asset receiving, Asset inventory Audit, Remote Asset Receiving, Asset Disposal scanning Effective disposal tracking in ServiceNow. Service Catalog setup to request some of the hardware and consumables. Visibility to hardware lifecycle date.
Education
Olabisi Onabanjo University(O.O.U)
Bachelor's degree, Accounting
2009 — 2013
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