Asad Bahou

Experience

1. Head of Premium Services - Americas

   Automation Anywhere

   Oct 2018 — Present

   Accountable for the outcomes of Technical Account Management and Field Support Services for the Americas. Core KPI’s including, product adoption, retention, expansion, CLP, onboarding and NPS survey results. • Spearheaded and implemented operational and strategic guidelines for premium support offering and grew the business from infancy to a multi-million dollar business. • Established OKRs and KPIs to drive Technical Account Management ROI and achieved an incremental 20% improvement in metrics around ART, TTR, CSAT, 1BD, backlog, expansion, retention and upsell. • Executed on delivery strategy consisting of named account coverage for large enterprise, and hybrid coverage (onshore and offshore resources) for commercial customers. • Formed close partnerships with Sales, Customer Marketing, Renewals, Product Management, and Engineering which has enabled the Americas team to exceed critical performance indicators. • Documented cross functional swim-lane activities, and increased business acumen to expedite time to value and increased use case expansion.

Education

• San José State University

  Business Administration, Management Information Systems

• National University

  MBA, Organizational Leadership

• Stanford University Graduate School of Business

  Executive Education, Communicating Persuasively and Building Trust

Skills

• Management
• Enterprise Storage
• Disaster Recovery
• Storage Management
• Veritas
• Enterprise Software
• Fas
• Snapmirror
• Nas
• Solaris 8/9/10
• Saas
• Flash Memory
• Storage Solutions
• San
• Snapmanager
• Cloud Computing
• Fibre Channel
• Scom
• Storage Area Networks
• Hardware
• Vmware
• High Availability
• Snap
• Data Ontap
• Solaris
• Unix
• Vdi
• Netapp
• Deduplication
• Virtualization
• Netapp Filers
• Veritas Cluster Server
• Veritas Volume Manager
• Data Center
• Veritas Storage Foundation
• Storage