Aayushmaan Kaul
Technical Support Specialist @ Autodesk | Driving Client Success Through Scalable Workflows, Strategic Problem Solving & Cross-Functional Collaboration | MBA Pursuant Bridging Tech Expertise with Business Impact
- Role
- Technical Solution Specialist at Autodesk
- Location
- New Delhi, IN
- LinkedIn followers
- 500 followers
About Aayushmaan Kaul
Driven by a passion for precision and client satisfaction, I’m Aayushmaan Kaul — a…
Experience
Technical Solution Specialist
May 2021 — Present · Delhi, IN
As a Technical Solution Specialist supporting global clients, I deliver high-touch technical solutions and drive customer success across design and construction technology platforms. My work focuses on translating complex product challenges into swift, scalable solutions that enhance user experience and operational efficiency. Spearheaded resolution of 20+ weekly technical cases, significantly reducing turnaround times and contributing to a customer satisfaction rate of over 95%. Played a key role in resolving critical client escalations by coordinating with engineering, product, and customer teams — ensuring seamless communication and SLA compliance. Recognized multiple times for delivering consistent value, including awards for technical mastery, escalation leadership, and impact on customer experience. Strengthened team knowledge through mentorship, onboarding guidance, and internal enablement sessions, accelerating team proficiency in resolving technical issues. Contributed to enhancing internal documentation by identifying recurring issues and providing clear troubleshooting steps to improve team efficiency. Collaborated with cross-functional teams to refine support processes, ensuring quicker and more effective resolutions for customer inquiries.
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