Aayush Jain
Customer Success @ Multiplier | SaaS | EOR | B2B Large Enterprises | CSPO
- Role
- Customer Success Manager at Multiplier
- Location
- Bengaluru, KA, IN
- LinkedIn followers
- 500 followers
About Aayush Jain
At Sprinklr, our team\'s focus on user growth and retention for global clients has led to a substantial boost in user engagement, culminating in a user retention increase from 82% to 93%. With a Bachelor\'s in Computer Science from SRM University, I\'ve harnessed cross-functional collaboration, leveraging my expertise in churn management to translate business goals into actionable plans, ensuring successful product enhancements.My role as a PM - Large Enterprise Success involves an intricate interplay of customer feedback loops, product backlog management, and prioritizing product features for the roadmap, all contributing to an impressive 96% CSAT score. We\'ve empowered our clients through meticulous user adoption tracking and analyst team management, reinforcing our commitment to delivering gold-standard customer experiences.
Experience
Customer Success Manager
Jul 2025 — Present · Bengaluru, IN
Education
SRM IST Chennai
Bachelor's degree, Computer Science
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