Aayushi Rathi
Head of Customer Success at CATKing Educare
- Role
- Head of Customer Success at Catking Educare
- Location
- Mumbai, MH, IN
- LinkedIn followers
- 500 followers
Experience
Head of Customer Success
Dec 2023 — Present · Mumbai, IN
Led and managed a Customer Success team, ensuring smooth daily operations and consistently high service quality•Conducted daily team meetings at 10:00 AM to review performance metrics, align priorities, and resolve challenges•Actively supported team members by resolving operational and customer-related issues during live interactions•Coordinated with cross-functional teams to ensure timely resolution of customer concerns through regular follow-ups•Managed and responded to customer queries on WhatsApp within a 5-minute SLA, ensuring quick turnaround times•Oversaw 400+ WhatsApp groups, maintaining structured communication, issue tracking, and escalation processes•Prepared and shared daily performance, productivity, and operational reports directly with the CEO•Monitored team productivity, customer feedback, and recurring issues to drive continuous process improvement
Education
Lakshmi Narain College of Technology, Kalchuri Nagar, Raisen Road, Post Klua, Bhopal-462021
Master of Business Administration - MBA, Banking
Lal Bahadur Shastri College Harda
Bachelors of science , Computer Science
Find verified contacts for anyone on LinkedIn
Unifers gives sales teams verified emails and direct dials, enriched profiles, and outreach that lands in the inbox.
Free plan included · No credit card required
This profile is compiled from publicly available professional sources. Unifers is not affiliated with or endorsed by LinkedIn. Request removal of this profile.