Aayushi Mathur

About Aayushi Mathur

I am a resolution specialist with over five years and Seven months of experience in resolving complex customer issues. I have a passion for problem-solving and customer satisfaction, and I excel at communicating effectively with diverse stakeholders. I have a proven track record of delivering high-quality results in a fast-paced and dynamic environment. I am always eager to learn new skills and take on new challenges. Some of my achievements include- Reducing the average resolution time by 15% through implementing best practices and streamlining workflows- Increasing customer retention by 20% through providing exceptional service and follow-up- Leading a team of 10 resolution specialists and providing coaching and feedback to improve their performance and morale- Receiving multiple awards and recognition for outstanding performance and customer feedback.My MBA in finance and marketing has provided me with a strong foundation in strategic thinking and analytical skills, which I have successfully applied to optimize workflows and drive business growth. This additional qualification allows me to approach problem-solving with a comprehensive understanding of both financial and market dynamics. I am confident in my ability to leverage this knowledge to continue delivering exceptional results and exceeding expectations in any role I undertake.

Experience

1. Resolution Specialist

   Amazon

   Sep 2018 — Present · Indore, IN

   I am a resolution specialist with over four years eight months of experience in handling CSA\'s complaints and inquiries. I have excellent communication and negotiation skills,I am passionate about providing fair and timely solutions that satisfy both the customers and the company. I am always eager to learn new skills and improve my performance. I am looking for new opportunities to grow and advance my career as a resolution specialist.

Education

• Devi Ahilya Vishwavidyalaya

  Master of Business Administration - MBA, Finance, Marketing