Aayushi Jayaswal
Customer Success Manager (CSM) | Helping Clients Achieve Value & Long-Term Success | Customer Retention & Account Growth | JIRA, Trello & Confluence | MBA in Business Analytics
- Role
- Customer Success Specialist at FULL Creative
- Location
- Kolkata, WB, IN
- LinkedIn followers
- 500 followers
About Aayushi Jayaswal
Customer Success Manager with extensive experience driving customer satisfaction, retention, and long-term client value across banking, healthcare, and e-commerce domains, supported by over 14 years of professional experience. Adept at building strategic client partnerships, understanding evolving customer needs, and ensuring successful product adoption that aligns with business objectives and delivers measurable outcomes. Proven expertise in customer onboarding, account management, and stakeholder engagement, with a strong ability to resolve complex client challenges while collaborating with cross-functional teams to enhance service delivery and overall customer experience. Skilled at leveraging customer feedback and operational insights to identify improvement opportunities, optimize processes, and strengthen customer retention. Currently pursuing an MBA in Business Analytics to further develop data-driven decision-making capabilities and deepen customer insight analysis. Passionate about creating exceptional customer experiences, fostering long-term client relationships, and driving sustainable business growth through effective customer success strategies.CORE COMPETENCIESCustomer Success StrategyClient Onboarding & AdoptionCustomer Retention & EngagementCRM Tools & Workflow ManagementData-Driven Decision MakingServant Leadership & Agile CoachingProblem Resolution & Escalation ManagementBacklog Refinement & PrioritizationStakeholder Management & CommunicationConflict Resolution & Impediment RemovalCoaching Remote & Distributed TeamsBusiness Analytics & ReportingTOOLS & TECHNOLOGIES:Jira Jira AlignGoogle SheetsPower BITableauConfluenceTrelloZapierClickSendAPI IntegrationsAWSSQLNoSQLGoogle DocsMicrosoft ProjectSlackTeams
Experience
Customer Success Specialist
Aug 2025 — Present
Education
SRM Institute of Science and Technology (SRMIST)
Master of Business Administration - MBA, Business Analytics
HelloSM
Scrum Master Acceleration
St. Francis Xavier School
HS, Business/Commerce, General
1993 — 2011
Sikkim Manipal University - Distance Education
Bachelor's degree, Business Administration and Management, General
2014 — 2017
Skills
- Hardware
- Network Administration
- Network Security
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